Frequently Asked Questions (FAQs)

General

Where do you ship?

Currently we only ship to locations within Australia and New Zealand, however we will be expanding our shipping locations soon. To stay up to date with the latest news on our shipping locations please subscribe to our newsletter.

Do you offer free shipping?

Yes, we currently offer free shipping on all orders over $100.00 AUD. For further information on different shipping options see our Shipping and Deliveries page.

Do you offer refunds?

We constantly strive to provide the highest quality products and service to our customers. If for any reason you are not 100% satisfied with your order or your cooking experience please contact our customer service team for a full refund of the entire purchase price.

For further information regarding refunds see our Refunds page.

Products and Cooking

How long do your products last?

Our products are made from all natural ingredients and contain no preservatives. As such the shelf life of our products is approximately 3 months from the date of manufacture.

Does the entire cooking mix need to be used?

It is recommended that the entire cooking mix is used at any given time.

How long do your products last once made?

  • Snack balls:  approx. 2 - 3 weeks if refrigerated and 2 - 3 months if frozen.
  • Crackers: approx. 2 - 3 weeks if stored in an air tight container and out of direct sunlight.

What ingredients do I need?

Our cooking mixes provide you will all of the core ingredients required to make each delicious recipe including dried fruit for our snack balls mixes. Generally, you will only need to bring base ingredients such as:

  • Oil (coconut oil is recommended)
  • Nut or seed butters (i.e tahini, peanut butter etc)
  • Water

    For more information on the base ingredients required for each cooking mix please refer to the product description.

    Can I add other ingredients to the cooking mix?

    Whilst our cooking mixes have been specifically formulated for each recipe, we encourage customers to experiment by adding other ingredients or flavours.

    We are always keen to hear about amazing recipes that our customers have created using our cooking mixes. Please feel free to share any of your awesome recipes on our blog or social media pages for other followers to also try out!

    The combined mixture looks dry, can I add additional water?

    In some cases, the size and shape of the bowl may impact how the cooking mixture comes together. If the mixture appears slightly dry, we recommend gradually adding small amounts of water until the desired consistency is achieved.

    Are your products Vegan friendly?

    Yes, all of our products are made from Vegan ingredients.

    Are your products Gluten Free?

    We offer a range of different products some of which may include gluten containing ingredients (for example oats used in our snack balls). For further guidance regarding allergens please refer to the nutrition information provided for each product.